Massive Chicken’s Sam Stanovich, Pet dog Haus’ CJ Ramirez and Ovation CEO Zack Oates will assist attendees examine their customer encounters and offer dozens of techniques to strengthen them, for the duration of the Restaurant Franchising and Innovation Summit, March 20-22 in Coral Gables, Florida. Early chook pricing finishes Feb. 10.
For hundreds of many years the restaurant visitor practical experience had been the exact same, but everything has adjusted in the past 5 yrs and driving places to eat to degree up the way they connect with company.
It truly is a matter Massive Hen‘s Sam Stanovich, Canine Haus‘ CJ Ramirez and Ovation CEO Zack Oates will discover in the course of the annual Restaurant Franchising and Innovation Summit staying held March 20-22 in Coral Gables, Florida, in a session identified as, “Workshop: What Is Your Visitor Knowledge Missing?”
“Ramirez and Staovich, who faced off past year throughout a discussion at the summit, are up versus each individual other once again this 12 months, but this time it is really not just converse it is real,” Oates told FastCasual.
“Prior to the meeting, they will have both equally attended the other’s restaurant as a magic formula shopper, and we are going to get to hear their trustworthy views about their respective guest experiences. No pulling punches. The real examples of excellent and poor from major dining establishments like Canine Haus and Big Rooster will definitely facilitate an interactive discussion with the viewers as we understand about the three negatives (relationship, convenience, regularity) of guest experience,” Oates mentioned describing the occasion panel.
Attendees will leave the session with a specific self-analysis of their individual client encounters and dozens of methods and strategies to strengthen, Oates reported.
Register below for the Summit. Early hen pricing ends Feb. 10.
Cherryh Cansler is VP of Editorial for Networld Media Team and senior editor of FastCasual.com. She has been masking the restaurant industry given that 2012. Her byline has appeared in Forbes, The Kansas Town Star and American Health magazine, between many other people.